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KMID : 1211620100050030421
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Journal of the Korean Society of Physical Medicine
2010 Volume.5 No. 3 p.421 ~ p.434
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The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists
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Jung Taek-Cheol
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Abstract
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Purpose: The purpose of this study is to understand the attitudes to internal service quality between coworkers, service quality to patients, job satisfaction, organizational identification and job identification of physical therapists in medical organizations.
Methods: Data were collected from physical therapists working in medical organizations. 195 questionnaires were analyzed. Participants’ total mean, group mean by age, sex, career and type of medical organization and the variables’ correlations were examined.
Results: The attitudes of physical therapists to five variables were very positive. Especially job identification was strong. The significant differences between groups were found in some variables. All variables except age and career were positively related to each other. The correlation between age and career was very high. Age and career were related to some of variables.
Conclusion: To improve organizational performances it should be a top priority to understand the attitudes of physical therapists in organizations.
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KEYWORD
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Internal service quality, Service quality to patients, Job satisfaction, Organizational identification, Job identification
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